Keeping networks fast and systems reliable.

My experience across school IT support, system administration, and network maintenance.

2024 - Present

Yeovil, United Kingdom
On Site

Level 1 IT Support Technician · Bucklers Mead School

Managing everyday school IT support, server infrastructure, user accounts, and hardware setups across campus.

Managing Google Workspace accounts, user permissions, and software rollouts for staff and students.
Maintaining Proxmox hypervisors, ZFS storage pools, and Nginx reverse proxies for internal school services.
Handling day-to-day tickets, hardware fixes, and physical network cabling across classrooms.

2021 - 6 Weeks

Taunton, Somerset
On Site

Technical Solutions Placement · Somerset Council

Completed a 6-week placement within the Somerset Council, contributing heavily to the creation of a chatbot to aid users in navigating the council's vast handbook of general day-to-day FAQ's.

Setup keyword rules to pick up on what the user is asking, and then route them to the correct answer.
Converted council policy documents into structured Q&A routes for an FAQ chatbot.
Tested and tweaked the chatbot's responses to make sure users got accurate, plain-English answers.

Education

Level 3 Extended Diploma in IT and Computing

Richard Huish College · 2020 – 2022 · Taunton, Somerset

Broad course with units covering networking, programming, and systems administration
Focused on practical implementation of hardware and software solutions with real world scenarios

Certificates

N/A· N/A

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